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Our Crypto voice

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Evidence & Documentation: Supporting My Case for Accountability

This section provides concrete evidence that substantiates my claims regarding the $209,000 in lost cryptocurrency funds. These documents demonstrate the critical platform design flaws, the unfulfilled assurances, and the communication breakdown I've experienced with Crypto.com and Gemini over the past three years.

Here, you will find a selection of key documents, including:

  • Dated screenshots of Crypto.com's platform interface: These visuals vividly illustrate the misleading default network settings and the absence of crucial warnings at the time of my transaction (April 2022), directly contrasting them with the corrected interface of 2025. This proves the platforms' deceptive design that facilitated my loss.
  • Email correspondence and support chat logs: These documents show my persistent efforts to seek resolution and include critical statements from Crypto.com confirming Gemini's custody of my funds. They also highlight Gemini's pattern of unresponsiveness and ticket closures.

While this is not an exhaustive collection, these materials are vital proof of the challenges I faced and the companies' direct roles in my financial harm.


Your Evidence Can Strengthen Our Collective Fight!

If you have experienced similar issues, whether related to network transfer errors, arbitrary fund holds, delayed withdrawals, or a lack of communication from Crypto.com, Gemini, or other exchanges, your documentation is crucial. Please share your screenshots, emails, support tickets, and other relevant documents and stories.

Your contribution can help amplify our voices, demonstrate the widespread nature of these systemic problems, and strengthen our collective case for a class action lawsuit and industry-wide change.

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April 11th, 2022. Just a few days after the transfer. They make it sound like they're working on a solution.. Just one of many emails from them to get my hopes up and keep me quiet! 

2022 vs 2025

 These are time stamped on my phone. The screen grab on the left is from April 2022. This is how the platform looked when I made my transfer. You can see from the 2025 screen grab on the right they have since corrected the default network to Ethereum and added two warning's.  Prior it only stated to check your wallett address. My wallett addres was correct. 

I knew when my funds did not appear at Gemini something was wrong. I chatted many times with crypto.com. They agreed making this clerical error is "easy". They also stated Gemini has custody of my money.

 This is the only correspondence I received from Gemini's Attorney. Since I received this, my emails and support tickets with Gemini have gone unanswered. Currently, if I put in a support ticket, all I giet is the email saying the ticket was closed! I have also written every other agency that is suppose to be looking out for us and have had no response. Is three years not 'practical' ?


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received from the sec 6/9/2025 -file your complaint w/these

If you have not done so already, we suggest that you report your concerns to the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB) for further assistance. Contact information for both agencies is shown below:

FTC
Consumer Response Center 
600 Pennsylvania Avenue, NW 
Washington, DC 20580 
(877) 382-4357 
https://reportfraud.ftc.gov

CFPB
P.O. Box 27170
Washington, DC 20038
(855) 411-2372
https://www.consumerfinance.gov/complaint 

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