$208,000 + losses currently reported-Add Your Voice
Below, you'll find documents supporting my experience with cross-chain transfer issues and my attempts to resolve them. This includes screenshots of platform interfaces, email correspondence, and other relevant documents. These visuals illustrate the challenges I faced and the communication history with Crypto.com and Gemini. Please note that this is not an exhaustive collection, but rather a selection of documents
I've retained throughout this process.
If you've experienced similar issues, please share your screenshots, documents, and stories. Your contribution can help strengthen our case
April 11th, 2022. Just a few days after the transfer. They make it sound like they're working on a solution.. Just one of many emails from them to get my hopes up and keep me quiet!
These are time stamped on my phone. The screen grab on the left is from April 2022. This is how the platform looked when I made my transfer. You can see from the 2025 screen grab on the right they have since corrected the default network to Ethereum and added two warning's. Prior it only stated to check your wallett address. My wallett addres was correct.
I knew when my funds did not appear at Gemini something was wrong. I chatted many times with crypto.com. They agreed making this clerical error is "easy". They also stated Gemini has custody of my money.
This is the only correspondence I received from Gemini's Attorney. Since I received this, my emails and support tickets with Gemini have gone unanswered. Currently, if I put in a support ticket, all I giet is the email saying the ticket was closed! I have also written every other agency that is suppose to be looking out for us and have had no response. Is three years not 'practical' ?
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